These Terms and Conditions (“Agreement”) apply to all flight rental services provided by LATAMJETS LLC (hereinafter referred to as “Marketing Agent”), with its principal place of business at 801 Travis Street, Suite 2101, PMB 1194 , Houston, TX 77002. By signing the quotation provided, the Client acknowledges acceptance and agreement to these Terms and Conditions.

1.   PURPOSE OF THE AGREEMENT

LATAMJETS LLC acts as the exclusive marketing agent for HELIEJECUTIVO S.A. DE C.V. – THEBE (hereinafter referred to as “Certificate Holder”), a certified aircraft operator under applicable aviation regulations. LATAMJETS may also operate with other certified operators with whom it has commercial relationships.

The registrations of aircraft under this agreement include but are not limited to the following tail numbers: XA-AAL, XA-HEL, XA-AMI, and XA-PEM. LATAMJETS LLC reserves the right to assign any of these aircraft or any other suitable tail number within the LATAMJETS fleet or its affiliates at the time of the flight operation

2.   PRICING AND AVAILABILITY

Prices provided are subject to change without prior notice due to external factors, including but not limited to aircraft availability, owner approval, slots, traffic rights, itinerary modifications, additional operational costs, and any other unforeseen external factors that may affect quotes and pricing.

3.   ADDITIONAL CHARGES

The Client acknowledges that additional charges may apply due to changes in itinerary, use of VIP terminals, in-flight communications (telephone, Wi-Fi), hangar fees, de-icing costs during adverse weather conditions, special catering requests, and other related operational expenses. Additionally, services such as executive ground transportation or any other supplementary services requested by the Client will be quoted separately and are not included in the initial private flight quotation. These additional charges will be billed subsequently.

4.   QUOTATION VALIDITY

Quotations issued by LATAMJETS are valid for fifteen (15) calendar days from the date of issuance.

5.  MODIFICATIONS AND CANCELLATIONS

The Certificate Holder and the Marketing Agent reserve the exclusive right to modify the departure itinerary due to uncontrollable factors, including but not limited to adverse weather conditions, aircraft maintenance requirements, issuance of NOTAMs, airspace restrictions, airport closures, and other unforeseen events affecting the operation.

In case of cancellation:

• Domestic Flights: Any cancellation made within 24 hours prior to the scheduled departure; the client will incur a fee equal to 100% of the total quoted amount. To avoid this fee, cancellations must be communicated more than 24 hours in advance of the scheduled flight.
• International Flights: Any cancellation made within 72 hours prior to the scheduled departure; the client will incur a fee equal to 100% of the total quoted amount. To avoid this fee, cancellations must be communicated more than 72 hours in advance of the scheduled flight.
• Aircraft Repositioning: If the aircraft has already been repositioned for the operation, the client will be responsible for covering 100% of the total authorized quotation amount, inclusive of all repositioning expenses and related operational fees, irrespective of the reason for cancellation. Under no circumstances shall LATAMJETS provide any refund or credit to the client in this scenario.
• Itinerary Modifications: Any requested modification to the flight schedule must be communicated at least 24 hours prior to the scheduled departure for domestic flights and at least 72 hours in advance for international flights. LATAMJETS will evaluate the feasibility of such modifications but make no guarantees regarding accommodation of the requested changes. Any additional expenses arising from itinerary modifications will be the sole responsibility of the client and must be fully covered by the client.
• Peak Season and Holiday Flights: Flights scheduled between December 20 and January 6, or during other designated holiday periods and peak seasons, are subject to a 100% cancellation fee if canceled within three (3) days of the scheduled flight date. This charged amount will not be eligible for use as credit toward future flights under any circumstances.

6.   PAYMENT

Full payment must be received prior to the commencement of the flight operation unless explicitly agreed otherwise in a formal written contract. If payment is processed via credit or debit card, any associated processing fees or commissions charged by banks, financial institutions, card issuers, or payment gateways shall be fully borne by the Client. In the event of any legal dispute arising from or relating to this Agreement, the Client expressly agrees and acknowledges that all attorney’s fees, court costs, arbitration costs, and any related legal expenses incurred by both the Client and LATAMJETS LLC shall be fully reimbursed by the Client. This Agreement and any disputes arising from it shall be governed exclusively by the laws of Houston, Texas, USA.

7. OPERATIONAL RESPONSIBILITY

During all phases of the flight, the pilot in command has exclusive control over the aircraft and absolute authority to initiate, continue, or cancel the flight to safeguard the safety of the aircraft and its occupants.

8.   LEGAL LIABILITY

LATAMJETS LLC and the Certificate Holder explicitly disclaim any liability and shall not be held responsible, under any circumstances, for the following:

• Any false, forged, fraudulent, inaccurate, incomplete, or otherwise improper documentation presented or provided by the Client or passengers to any governmental or aviation authority, including but not limited to passports, visas, permits, or identification documents. Any consequences arising from such documentation are exclusively and entirely the responsibility of the Client.
• Any immigration or customs issues preventing passengers from boarding, departing, entering, or exiting any jurisdiction or country. All associated costs, including but not limited to return flights, accommodations, penalties, or any administrative fees incurred as a result, shall be fully borne by the Client.
• The transportation, possession, or presence of illegal substances, narcotics, firearms, ammunition, drugs, contraband, hazardous materials, or any other prohibited items including, but not limited to, any device, product, or object carried on or placed within the aircraft by the Client or passengers. The Client accepts complete and exclusive responsibility for compliance with applicable laws, including all legal repercussions resulting from violations and transportation or possession of such items. LATAMJETS LLC and the Certificate Holder shall have no liability whatsoever, whether civil, criminal, administrative, or otherwise, arising from any such items or actions undertaken by the Client or passengers.
• Any unlawful acts, misconduct, negligence, or intentional wrongdoing committed by the Client or passengers during any phase of the flight operation, including actions affecting crew safety, passenger safety, or the integrity of the aircraft or facilities utilized.
• Any cargo, personal effects, luggage, or belongings transported onboard the aircraft, whether checked, unchecked, hand-carried, or placed in storage compartments. Any damage, loss, theft, deterioration, or liability resulting from such transportation remains the sole and exclusive responsibility of the Client.

The Client agrees to indemnify, defend, and hold harmless LATAMJETS LLC, the Certificate Holder, their affiliates, agents, officers, directors, employees, and representatives from and against any and all claims, damages, losses, liabilities, fines, penalties, legal costs, and expenses of any nature whatsoever arising out of or related to any breach of this section, including but not limited to attorney’s fees, court costs, and litigation expenses.

9.   AIRCRAFT CLEANING AND DAMAGES 

The Client is responsible for any damage, whether intentional or accidental, caused inside the aircraft. Additionally, if the aircraft requires deep cleaning after the flight, the costs will be billed to the Client.

10.   REPLACEMENT AIRCRAFT

If the reserved aircraft experiences a mechanical failure, LATAMJETS will make commercially reasonable efforts to provide a replacement aircraft of similar or superior characteristics at no additional cost. If no suitable alternative is available, the Client will receive a proportional refund for the unused portion of the service. If the aircraft had to be repositioned before the cancellation, the Client will cover such costs.

11.  PROHIBITED ITEMS AND RESTRICTIONS

• Smoking is prohibited on all
• Passengers must notify in advance if they intend to transport animals, medical oxygen, firearms, or other hazardous materials.
• All passengers must present valid government-issued identification before boarding. For international flights, a passport and visa (if required) are
• Parents or guardians traveling with minors without the other parent must present a notarized letter of consent.

12.   JURISDICTION AND GOVERNING LAW

This Agreement, including any disputes, controversies, claims, or legal actions arising from or related to this Agreement, shall be governed exclusively by and construed in accordance with the laws of Houston, Texas, USA. The Client explicitly agrees and acknowledges that, in the event of any legal dispute or proceeding arising out of or relating to this Agreement, the Client shall be fully responsible for all associated legal fees, attorney’s fees, court costs, arbitration fees, and any other related legal expenses incurred by both the Client and LATAMJETS LLC. The Client hereby irrevocably consents and submits exclusively to the jurisdiction and venue of the competent courts located in Houston, Texas, USA.

13.   GENERAL PROVISIONS

• These Terms and Conditions constitute the entire agreement between the parties and supersede any prior agreements.
• If any provision of this agreement is deemed invalid, the remaining provisions shall remain in effect.
• LATAMJETS LLC reserves the right to modify these terms and conditions at any time.

14.   ACCEPTANCE OF TERMS

By signing the quotation provided by LATAMJETS LLC, the Client acknowledges that they have read, understood, and agreed to these Terms and Conditions. The acceptance of the quotation constitutes full acceptance of the terms outlined herein.